Financial Inclusion Officer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The role
Do you have experience in an advisory role with extensive knowledge of a wide range of benefits, including completing applications for benefits, grants, appeals and funding?
Do you have an understanding of the principals of budgeting for low-income families? If so, join us as a Financial Inclusion Officer and deliver a customer-focused financial inclusion service to help customers manage their finances and improve their financial capability avoiding legal action and potential eviction.
The Financial Inclusion Team supports all of our Southern Housing residents. We deliver a customer focused service where we help to empower residents to sustain their tenancies, delivering both welfare benefits advice and money guidance support. We inform residents of their welfare rights with the aim to ensure they are receiving all the benefits they are entitled to and support residents with possible grant applications.
Working closely with Income/Housing Teams, you will review pre-eviction cases ensuring appropriate support has been offered prior to action. Providing advice and assistance to customers, helping them to find solutions to difficulties with claiming benefits, multiple debts and poverty will also be an important part of this role. You will also ensure good standards of case management are maintained on the relevant Financial Inclusion/Income and CD, computer systems, recording all notes/action clearly, accurately and appropriately.
Location
We can offer a hybrid working arrangement for this full-time, position - you will be able to split your time between working from home and from our offices in Farringdon or Croydon.
What you will need
- Extensive knowledge of a wide range of benefits (including welfare reform) together with excellent knowledge of working an advisory role
- Experience of handling case work and referring to relevant organisations
- Understanding the principals of budgeting for low-income families
- Communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly language.
- Able to build collaborative relationships and work productively with other departments and external bodies.
- Able to develop partnership working with other agencies to generate effective solutions to problems.
- Firm knowledge of MRI housing & CRM Systems
The role will work with a range of residents and colleagues, so a positive approach to collaborative team working is essential. You’ll need to live our one team culture. If this sounds like you, we look forward to receiving your application.
In your supporting statement, please address how you meet each of the above criteria providing real examples.
Closing Date: Sunday 25th May 2025
Shortlist: W/C 26th May 2025
Interviews: W/C 2nd June 2025
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life
assurance
Healthcare cash plan
Eyecare & dental
Birthday
leave
Retailers discounts
Cycle
to work
Buy & sell
annual leave
Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.
We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
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