Tenancy Sustainment Officer (North London)
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The role
We are looking for a Tenancy Sustainment Officer to join our Housing team here at Southern Housing.
This is a permanent, full-time positions working 35 hours per week. This role is based at our London, Farringdon office 2 days a week, to be agreed with the Area Housing Manager.
Our Tenancy Sustainment Officers are required to be flexible in their ability to travel across our homes in London, this is because we work in a patchless way. However, each role is designated to a team within the areas below and you may be required to travel within those zones as well as other zones as part of your duties.
Tenancy Sustainment Officers work across London Boroughs :-
Newham, Barking & Dagenham, Redbridge, Hackney, Islington, Tower Hamlets, Waltham Forest, Haringey, Camden Westminster, Ealing Enfield, Barnet, Harrow, Brent, Hammersmith & Fulham and Kensington & Chelsea.
As a Tenancy Sustainment Officer, you’ll provide intensive tenancy sustainment support to our most vulnerable residents, helping them to sustain their tenancy and reduce the risk of tenancy failure. You’ll support residents with diverse and complex needs, including residents who are experiencing safeguarding concerns and Domestic Abuse. You’ll ensure referrals are made to the appropriate statutory agencies, co-ordinate multi agency meetings, ensuring residents receive the help and support they need.
Responsibilities will include:
- Providing structured support to our most vulnerable residents enabling them to sustain their tenancy and develop effective methods to achieve their identified support targets.
- Carrying out a risk assessment with each resident, highlighting any risks to themselves, their tenancy or others.
- Completing an action plan with each resident, detailing all elements of support required to sustain their tenancy. This will include making referrals to external agencies and signposting. You’ll regularly review action plans through to case closure.
- Visiting residents in their home, complete welfare checks, making safeguarding referrals, monitoring and updating cases, working in partnership with multi agency partners.
- Maintaining a caseload of between 12 and 20 cases, generally working with residents for a period of 6-12 weeks.
- Engaging and co-ordinating external agencies, leading on setting up multi- agency case conferences to identify and implement support for residents
WHAT YOU’LL NEED:
- Experience of working in a front facing customer focused role and Excellent knowledge of housing law, rights of tenants and laws relating to repairs and safeguarding.
- An in depth understanding of issues affecting vulnerable people ·
- A Proven track record of developing and building relationships with external providers and with partner organisations. Good negotiating and influencing skills.
- A confident individual with exceptional listening and customer service skills. Excellent communication skills both verbal and written.
- The necessary skills to complete support plans, reports and risk assessments.
- Ability to organise and prioritise own workload to meet deadlines. Capability to lone work and a motivation to work with resistant and chaotic individuals and households. Able to manage a high and varied workload.
- You'll need a full driving licence and access to own vehicle
In your supporting statement, it is important that you address how you meet each of the above 7 criteria providing real examples.
We appreciate the effort and authenticity that candidates bring to our recruitment process. To ensure fairness and a true reflection of each applicant’s qualifications, we kindly request that all submissions be personally written and not generated by artificial intelligence (AI). Applications that are identified as AI-generated may not be considered. Thank you for understanding and for sharing your unique experiences with us.
Closing Date: Tuesday 20th May 2025 at 23:59pm
Shortlisting Date: From 28th May 2025
Interview Date(s): Week commencing 9th June 2025
Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications
"We appreciate the effort and authenticity that candidates bring to our recruitment process. To ensure fairness and a true reflection of each applicant’s qualifications, we kindly request that all submissions be personally written and not generated by artificial intelligence (AI). Applications that are identified as AI-generated may not be considered. Thank you for understanding and for sharing your unique experiences with us."
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
We value authenticity and personal effort in job applications. To ensure fairness and transparency in our recruitment process, we discourage candidates from using artificial intelligence in their applications and ask that submissions are personally written and not generated by artificial intelligence (AI).
What's in it for you
Pension
Life
assurance
Healthcare cash plan
Eyecare & dental
Birthday
leave
Retailers discounts
Cycle
to work
Buy & sell
annual leave
Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.
We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
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