Customer Accounts Officer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The role
We're looking for talented individuals to join us as Customer Accounts Officers within our dedicated Customer Transactions department. This is an exciting opportunity for someone with an interest in revenue maximisation and collection, through a prompt and consistent arrears management and debt recovery service. The ideal candidate will be a good communicator, a strong negotiator and should be able to use their skills to work well with internal colleagues and external stakeholders.
As a Customer Accounts Officer, you will manage a range of accounts which may include homeowners, social tenures, former and sundry debt, and commercial and market tenures. You will work to balance our belief that rent should be paid with our corporate aim to sustain tenancies and provide excellent service in every customer contact.
Reporting to the Customer Accounts Team Manager, you’ll deliver a high-quality arrears collection service for Southern Housing residents, former residents, and homeowners and you will initiate high-volume customer contact through a range of different channels while also contributing to our arrears targets by achieving your own personal KPIs. Following the completion of your probation period, hybrid working will be provided as agreed with line management.
What you'll need
- The ability to build and maintain specialist knowledge for effective arrears management.
- Good communication skills (written and oral) including a strong telephone presence.
- Excellent customer service and complaint handling skills.
- Good negotiation and influencing skills.
- A drive to achieve wide-ranging KPIs and provide a first-class service.
- You'll be self-motivated and able to organise and prioritise high volume workloads.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: Sunday 22nd June 2025 at 23:59
Shortlisting Date: W/c 23rd June 2025
Please note, we reserve the right to close the advert early if we receive a suitable number of applications.
We appreciate the effort and authenticity that candidates bring to our recruitment process. To ensure fairness and a true reflection of each applicant’s qualifications, we kindly request that all submissions be personally written and not generated by artificial intelligence (AI). Applications that are identified as AI-generated may not be considered. Thank you for understanding and for sharing your unique experiences with us.
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About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life
assurance
Healthcare cash plan
Eyecare & dental
Birthday
leave
Retailers discounts
Cycle
to work
Buy & sell
annual leave
Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.
We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
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