Resident Involvement & Co-creation Lead
This is a Permanent, vacancy that will close in {x} days at {xx:xx} BST.
The role
Join Southern Housing as a Resident Involvement and CoCreation Lead
You’ll report to a Head of Service and take ownership of designing, leading, and managing projects that put residents at the centre. Working with residents, senior staff, and local politicians, you’ll drive improvements based on community needs, using both data and collaboration.
As our subject expert, you’ll champion resident involvement across the organisation, develop innovative ways to ensure all voices are heard, and deliver our Resident Involvement Strategy locally.
You’ll be based at one of our main offices in either Farringdon, Sittingbourne, Midlands, Sussex with the option for working in a hybrid way when appropriate and as agreed with your manager
What You’ll Be Doing
-
Champion, lead, and promote a culture of resident involvement, cocreation, and customer centricity.
-
Design, lead, and deliver inclusive, outcome-focused cocreation projects.
-
Lead and deliver the Resident Involvement Strategy Statement and plans locally.
-
Facilitate involvement activities and workshops, ensuring diverse resident and colleague voices are heard and acted upon.
-
Work with directorates to ensure improvements are delivered to residents as a result of your projects.
-
Ensure a great service experience for residents and colleagues, achieving high satisfaction levels.
-
Promote your work and produce engaging, accurate reports.
-
Recruit, support, and guide residents, identifying training needs and enabling specialist training.
-
Enable resident group formation and support them to become independent.
-
Build consensus and manage relationships with residents, colleagues, Board, Senior Executive, and external partners (MPs, Councillors).
-
Oversee project expenditure and assist the Head of Service with reporting.
What You’ll Need
-
Excellent customer service, communication, and organisational skills
-
Strong influencing and negotiating abilities
-
Expert knowledge of resident involvement regulation and legislation
-
Problem-solving skills and the ability to use data to inform decisions
-
Leadership and project management experience
-
A commitment to diversity, inclusion, and delivering exceptional customer/Resident experiences
-
A proven ability to deliver measurable impact
-
Flexibility to travel and work out of hours when needed – some evening and weekend work will be required to engage residents effectively across our regions.
Please include specific examples demonstrating how you meet the criteria in your supporting statement
Closing Date: Friday 21st November 2025 at 23:59
Interviews: From w/c 1st December 2025
Please note, we reserve the right to close this vacancy early, if we receive a high volume of applications
Applying for roles with us
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life
assurance
Healthcare cash plan
Eyecare & dental
Birthday
leave
Retailers discounts
Cycle
to work
Buy & sell
annual leave
Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.
We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days