Pension
Life
assurance
Healthcare cash plan
Eyecare & dental
Scheme Housing Officer
Salary
£32,361 plus £1,800 ECU per annum
Location
Bromley
Mergefield Title
{Mergefield Value}
Mergefield Title
{Mergefield Value}
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The role
We are excited to offer an excellent opportunity to join our dedicated Independent Living Team as a Scheme Housing Officer. In this role, you will deliver frontline services across our Independent Living Sheltered, Extra Care and Over‑55s schemes in Bromley, Sutton and South West London. You will play a key part in providing high‑quality housing management and support to older residents, ensuring their needs are met while contributing to the successful delivery of our strategic objectives and team plans.
Key Responsibilities:
- Act as the custodian for our schemes, ensuring that they are well run and that buildings are safe and attractive. Work with internal teams and external contractors to ensure repairs and faults are quickly remedied, and the grounds well maintained.
- Monitor residents’ needs and safety through annual home visits and support them where required to access appropriate support or care assessments and services.
- Proactively involve residents in decisions made about their schemes and service through consultation and co-creation. Organise resident's meetings, surveys and produce regular newsletters for your residents.
- Support your Team Manager in building and maintaining partnerships with local authorities, local councillors, voluntary sector organisations, community groups and other local partners.
- Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.
What you’ll have
- The ability to manage your time & tasks effectively, working well under pressure both individually and in a team
- You’ll be customer-focused and have experience providing excellent customer care
- The ability to learn and use IT and communication systems
- The ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly language
- The ability to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision
- The ability to develop partnership working internally and with other agencies to generate effective solutions to problems
- A full UK driving licence and access to a vehicle
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Advert closing date: 9th April 2026 at 23:59 (We may close the advert early if we receive a suitable number of applications).
Applying for roles with us
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Birthday
leave
Retailers discounts
Cycle
to work
Buy & sell
annual leave
Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.
We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
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